My service representative is always cordial, pleasant, and helpful. He is an excellent employee, and because of him I will take my car to the Cadillac Suburban always. I got my oil change and tire rotation with $60 promotional deal, but I was charged $69.99. As a consumer, I would think with the deal it should be at most 63.60 with MI tax. I am not sure why there was extra charge for shop replacement parts when I have already paid for parts in the $60 promotional deal.
we came in for our 1st oil change & got so much more! a super friendly staff, a clean comfortable waiting room stocked with snacks, and they even washed the car. we've already started spreading the word!!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (517) 507-3460 to discuss your concerns, as your satisfaction is of utmost importance to us.
The service was great.Although I did not expect an additional charge of $15.00 for miscellaneous materials. To me that is air.I paid what I considered twice as much to begin with to have the snow tires removed and the summer tires installed. The only reason I had it done was my car was in for routine oil maintenance.
My sales person, Corey White, did an excellent job putting together the package according to my requirements. He returns phone calls very timely and is likewise efficient in all his dealings. I have worked with him many times in the past and have never been disappointed. The dealership is well maintained and offers many amenities to its customers. Highly recommended.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Cadillac of Lansing. Please don't hesitate to reach out if there's anything additional we can do for you.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!